This refund policy is a summary of the refund section in our Terms Of Service. Please read our Terms of Service carefully before purchase.
Fuell Flluid e-bike pre-orders and purchases
You may cancel a Transaction at any time, for a full refund, unless your Transaction has been fully or partially shipped. To cancel a transaction please email us at [email protected].
FUELL reserves the right to cancel any Transaction at any time for any or no reason. If FUELL cancels your Transaction you will receive a full refund of the purchase Price without interest.
Return Policy EU Residents:
If you would like to return your Flluid, we fully understand, we offer a 14-day cooling off period. We accept returns within the cooling off period if the box containing the bike is unopened and the bike is returned in its original shipping container without use..
If your Purchase or Pre-Order was damaged while being shipped, please contact us and the carrier for instructions.
If your FUELL Flluid is not working properly, please contact us for warranty repair or assistance at [email protected].
Return policy for Purchases or Pre-Orders outside the US or EU.
At this time FUELL cannot accept returns of Purchases or Pre-Orders outside of the US or the EU.
If your Purchase or Pre-Order was damaged while being shipped, please contact FUELL and the carrier for instructions.
If your FUELL Flluid is not working properly, please contact us for warranty repair or assistance at [email protected].